Frequently Asked Questions
Product Details
What materials are used in your jewelry products?
Our jewelry is crafted from high-quality silver metal, with a coating available in Silver, yellow gold and rose gold.
Are your products hypoallergenic?
Yes, our jewelry is hypoallergenic and suitable for sensitive skin.
Can I request modifications to the color of my jewelry?
Yes, we offer customization options for changing the color of your jewelry designs to suit your preferences.
Are the colors of your products accurately represented on the website?
While we make every effort to ensure the colors of our products are accurately represented on our website, slight variations may occur due to differences in monitors and lighting.
Will the gold coating on my jewelry fade over time?
While our gold-coated jewelry is designed to maintain its shine, prolonged exposure to harsh chemicals or water may cause the coating to fade over time. We advise avoiding contact with perfumes, lotions, and harsh cleaning agents.
Ordering & Shipping
How do I place an order?
To place an order, simply browse our collection and select your desired piece. Add it to your cart and proceed to checkout.
What is the pricing policy of Ninety Nine Shine?
At Ninety Nine Shine, all our jewelry is priced at a fixed rate of $99, regardless of the design or material.
Is there a limit to the number of items I can purchase in one order?
No, there is no limit to the number of items you can purchase in a single order. However, please note that each item will be priced at $99.
How long does it take for my order to be processed and shipped?
Upon placing your order, please allow up to 10 days for processing and shipping.
What are the shipping options available?
We offer standard shipping options with estimated delivery times provided at checkout.
Do you ship internationally?
Yes, we offer international shipping. Additional charges may apply.
Return & Resizes
What is your return policy?
We accept returns within 30 days of purchase. Please refer to our Returns Policy for more details. To initiate a return or exchange, please contact our customer support team with your order details. We will provide you with further instructions on the process.
How long does it take to process returns and issue refunds?
Once we receive your returned item, please allow up to 7-10 business days for us to process the return and issue a refund to your original form of payment.
What should I do if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will work with you to arrange a replacement or refund.
How do I determine my ring size?
We recommend using our ring sizing guide, which you can find on our website, to determine your ring size accurately. Alternatively, you can visit a local jeweler to have your finger professionally measured.
Do you offer resizing?
We offer one complimentary resize within one full size up or down from its original size. We do not recommend resizing more than two times as this can compromise the overall structural integrity of the ring. Full eternity bands and men’s pieces are unable to be resized. Please reach out to us via email at support@ninetynineshine.com , and we’ll be happy to assist.
What if I order the wrong ring size? Can I return or exchange it?
Yes, you can return or exchange your ring if you ordered the wrong size. Please refer to our return policy for more information on the process.
Jewelry Care
How should I care for my jewelry to maintain its quality?
We recommend storing your jewelry in a dry, cool place away from direct sunlight and moisture. Regularly clean your jewelry with a soft cloth to remove any dirt or residue.
How should I clean and maintain my jewelry?
We recommend cleaning your jewelry regularly with a soft, lint-free cloth to remove dirt and oils. For more stubborn stains, you can use a mild soap and warm water solution. Avoid harsh chemicals and abrasive cleaners, as they may damage the finish.
Can I wear my jewelry while swimming or showering?
We advise against wearing your jewelry while swimming or showering, as exposure to chlorine, saltwater, and soaps can cause damage and tarnishing. It's best to remove your jewelry before engaging in these activities.
What should I do if my jewelry tarnishes over time?
Tarnishing is a natural process that can occur with certain metals, such as silver. To remove tarnish, you can use a jewelry polishing cloth or a specially formulated silver polish. Avoid using abrasive materials that may scratch the surface of your jewelry.
Are the colors of your products accurately represented on the website?
While we make every effort to ensure the colors of our products are accurately represented on our website, slight variations may occur due to differences in monitors and lighting.
Will the gold coating on my jewelry fade over time?
While our gold-coated jewelry is designed to maintain its shine, prolonged exposure to harsh chemicals or water may cause the coating to fade over time. We advise avoiding contact with perfumes, lotions, and harsh cleaning agents.
Have Further Questions?
Feel free to connect with our dedicated team of jewelry specialists. We're here to guide you every step of the way.